Last updated: July 2026
This is a courtesy translation. The German version is the legally binding one.
The internet platform "meine-bots" is offered by SteGra LLC – 30 N Gould St Ste N – 82801, Sheridan, WY – USA (hereinafter "meine-bots"). The services, tools and content offered at www.meine-bots.de are intended to improve and automate business processes and customer interactions for companies across various industries through the use of AI-powered solutions.
The services offered include in particular:
Maintenance of the aforementioned solutions is offered as a separate type of service and is agreed separately (see § 2.8).
Supported industries include in particular: e-commerce & retail, financial services, real estate, legal services, healthcare (medical practices, dental practices, medical care centers, physiotherapy practices, clinics) and beauty & cosmetics. Companies in these or other industries are hereinafter referred to as "providers", as they in turn offer services to their own customers.
Meine-bots' services are aimed exclusively at commercial customers (B2B). No direct contractual relationship with private individuals (B2C) is established.
Meine-bots has no influence on the quality of the professional services provided by its providers. The accuracy and completeness of the information provided by providers on the services offered by meine-bots cannot be verified by meine-bots, and no liability can be assumed for it. The use of the services offered by meine-bots in no way replaces professional advice from the provider or its staff.
1.1 These General Terms and Conditions govern the legal relationships between meine-bots and providers as well as use by end users. Internet users who access meine-bots' services via a provider's websites or systems are hereinafter referred to as "end users" or, depending on the industry, more specifically as "patients", "clients", "customers", etc.
1.2 These General Terms and Conditions apply to all providers using meine-bots' services, regardless of which domains they use to access meine-bots' services or which domains are used to access their offerings. These Terms also apply to providers who use meine-bots' websites and services, or parts thereof, via other websites or third-party software, e.g. via a plugin.
1.3 The provider ensures, through suitable notices (e.g. privacy policy, announcements, consents, where required), that its end users are informed transparently about the use of the AI services and the related data processing before first use and — where legally required — give effective consent. Meine-bots processes end users' conversation data solely within the scope of the services rendered for the provider and, where processing on behalf of the provider applies, in accordance with the provider's documented instructions. For quality assurance purposes, meine-bots may create and use anonymized or aggregated analyses without personal reference.
1.4 These General Terms and Conditions apply exclusively to contracts relating to the services. Conflicting terms or terms deviating from these General Terms and Conditions proposed by the provider will only be recognized by meine-bots if meine-bots has expressly agreed to them in writing. They shall have no effect even if meine-bots does not object to them in an individual case. The contract language is German.
1.5 These General Terms and Conditions apply, in the version valid at the time the contract is concluded or, in any case, in the version last communicated to the provider in text form, as a framework agreement also for similar future contracts, without the need to refer to the General Terms and Conditions again in each individual case.
1.6 Meine-bots reserves the right to amend these General Terms and Conditions at any time. The provider will be informed of such changes in text form by e-mail. If the provider does not object in text form to meine-bots within 6 weeks of receiving the notice of change, the amended General Terms and Conditions shall be deemed accepted. In the notice of change, meine-bots will point out the right to object and the significance of remaining silent. If meine-bots amends these Terms in a way that materially restructures the contractual relationship, the provider has a special right of termination effective as of the date the amendment takes effect. If unforeseeable changes occur after the conclusion of the contract (e.g. changes in the law) or if gaps in the provisions become apparent, meine-bots is entitled to adjust these Terms to the extent reasonable for the provider taking into account its legitimate interests and provided the balance between performance and consideration is not materially altered. Purely editorial changes without substantive impact, as well as changes that exclusively benefit the provider, take effect without a notice of change upon publication of the updated Terms at www.meine-bots.de/agb.
1.7 In addition to these General Terms and Conditions, industry-specific special provisions set out in separate annexes to these Terms shall apply.
1.8 The assignment of claims against meine-bots to third parties is excluded. § 354a of the German Commercial Code (HGB) remains unaffected.
The AI operating system combines the building blocks described in this § 2 (voice assistant, AI agents/ workflow automation, omnichannel Client OS, chatbot, video avatars) into a system coordinated for the provider. The specific scope of services results from the respective individual contract or quote.
Meine-bots offers, as a service, the setup of AI-powered voice assistants to automate telephone communication, appointment scheduling and support requests. The voice assistants can hold natural conversations, produce real-time transcriptions, perform intelligent scheduling, and provide multilingual support.
For the setup and operation of voice assistants, meine-bots uses in particular the following technical service providers: ElevenLabs Inc. (USA) for voice synthesis and voice processing, Fonio for telephony integration, and Retell AI for setting up voice bots. Provision depends on the agreed operating model (§ 2.9): Under the Setup & Handover model, all login details and access credentials are handed over to the provider upon completion; from that point on, use and operation are carried out exclusively by the provider on the provider's own platform accounts, and meine-bots no longer has access or provides hosting. Under the Managed Operation model, meine-bots sets up the voice assistant on its own platform accounts and operates it as an ongoing service for a fee; the provider is given access to the transcripts and to the configuration, including editing prompts, via the customer portal nudgeit.pro. The provider is responsible for changes it makes itself via the customer portal. The data protection arrangements for Managed Operation are governed by the separately concluded data processing agreement (§ 7.3).
Meine-bots offers solutions for intelligent process optimization and automation of workflows that can integrate the provider's existing applications and systems. This includes app integration, process automation, error reduction, and real-time monitoring of business-critical processes. Meine-bots uses in particular the automation platforms Make.com (Celonis, Prague) and n8n GmbH (Berlin, Germany) for implementation.
The Omnichannel Client OS combines the provider's phone, WhatsApp and e-mail channels into a single system, so that end-user inquiries can be captured, assigned, and handled across channels. The specific channel integrations and technical service providers used depend on the respective individual contract.
Meine-bots offers AI-powered chatbots that can be asked questions about the provider's business on professional and factual topics. The individual configuration of the chatbot functionality and the creation of the knowledge base are carried out on the provider's instructions and are not reviewed for content by meine-bots. Meine-bots cannot be held liable for the accuracy of the chatbot's answers.
Chatbot conversations are stored in anonymized form and are accessible to the respective provider. Storage takes place for the purposes of quality assurance, service optimization, and analysis of end-user needs. Our AI-powered chatbots, also referred to as "agents", use advanced language models (LLMs) such as OpenAI GPT, Anthropic Claude, and Google Gemini. Although these agents strive for the highest possible accuracy, their answers are not legally binding, and meine-bots assumes no liability for any inaccuracies or incompleteness.
Meine-bots uses the following technical service providers to operate the chatbot services:
Details on the data processing practices and data protection measures of these service providers can be found in § 7 of these Terms.
Meine-bots provides services for creating video avatars for marketing purposes, based on video clones of the provider or third parties who have given their express consent to this. For these services, meine-bots uses the services of HeyGen Inc. (USA) to create personalized videos on the provider's behalf. Further information on this offering can be found at ki-video-marketing.de.
Provision depends on the agreed operating model (§ 2.9): Under the Setup & Handover model, all login details and access credentials are handed over to the provider after the video avatar solution has been set up; use and operation are thereafter carried out exclusively by the provider, without further access or hosting by meine-bots. Under the Managed Operation model — the standard case for video production — meine-bots operates the avatar and production environment on its own platform accounts and delivers the finished videos to the provider; the provider has no access to the underlying avatar accounts in this model. The scope and operating model result from the respective individual contract.
The creation of video avatars and voice clones (biometric data) is carried out exclusively on the basis of the express consent of the depicted or cloned person (Art. 9(2)(a) GDPR, § 22 of the German Art Copyright Act (KUG)). For the subsequent use of finished videos for the provider's customer communication purposes, a legitimate interest (Art. 6(1)(f) GDPR) may additionally apply; data protection responsibility for publication lies with the provider.
AI avatar/voice cloning: The provider shall ensure that every depicted or cloned person (likeness and/or voice) has given written consent to the use of their likeness and voice prior to creation (cf. Art. 9 GDPR regarding special categories of personal data, § 22 of the German Art Copyright Act (KUG)). The scope of the usage rights granted for the created video avatars and voice clones is set out in the respective individual contract. Responsibility for the content of the statements supplied or approved by the provider lies with the provider; this applies in particular to all medical, health-related or remedy-related statements and their admissibility under competition and therapeutic-advertising law (in particular under the German Therapeutic Products Advertising Act – HWG and the German Act Against Unfair Competition – UWG). The provider shall indemnify meine-bots against third-party claims in this respect (§ 4.7 applies accordingly).
Meine-bots provides consulting services on strategic AI integration and process analysis to optimize business processes. This includes detailed process analysis, identification of AI potential, implementation strategies, and ROI calculation with demonstrable performance metrics such as increased efficiency, cost reduction, and process optimization.
Beyond the initial setup, meine-bots offers ongoing maintenance of the services set up as a separate type of service to be agreed separately. This includes in particular maintenance of the knowledge base, adjustments to the provider's changed processes, and technical updates. The scope, response times, and remuneration for maintenance are set out in the respective individual contract or quote.
Services under this § 2 are provided under one of the following models: (a) Setup & Handover: meine-bots sets up the solution and hands over all access credentials to the provider; operation and hosting are thereafter carried out exclusively by the provider on the provider's own platform accounts. (b) Managed Operation: meine-bots operates the solution as an ongoing service on its own platform accounts in exchange for a service flat fee (e.g. for hosting, maintenance, and licenses) and/or usage-based fees (§ 5.2). Which model applies results from the respective individual contract or quote. Provisions of these Terms that presuppose handover of the solution (in particular § 2.2, § 2.6, § 3.2, § 6.5, § 7.4) apply only to the Setup & Handover model. Under Managed Operation, § 2.8, § 7.3, and any applicable data processing agreement apply in addition.
3.1 To use the services, meine-bots sets up a provider account for the provider, as well as a user account on the relevant platforms where applicable. Login requires entering a username and password provided by meine-bots. Use of the account is permitted only to employees of the respective provider who have been expressly authorized to do so by the provider and who have been given the corresponding login credentials.
3.2 Under the Setup & Handover model (§ 2.9(a)), upon completion of a project (voice bot, video avatar, etc.), meine-bots hands over all login details and access credentials to the provider. From that point on, use and operation of the services set up is carried out exclusively by the provider, and meine-bots no longer has access to the created solutions, unless expressly agreed otherwise (e.g. as part of a maintenance agreement pursuant to § 2.8).
3.3 For quality assurance and service improvement during the setup phase, meine-bots may collect data on interactions within the provider account. This includes statistical surveys on the utilization of the AI solutions at various times as well as on the quality and accuracy of the answers given. This data is made available to the provider in pseudonymized form to enable a user-friendly optimization of the service.
3.4 The provider is obliged to treat its login credentials confidentially, change them regularly, and protect them from access by unauthorized third parties. Disclosure to unauthorized persons is prohibited. In the event of suspected misuse, meine-bots must be informed immediately. The provider is liable for all activities carried out through its account.
4.1 Upon order confirmation, the provider warrants that all data provided to meine-bots is truthful. This includes in particular details about persons, services, documents, as well as details about address and opening hours. The provider undertakes to keep this data up to date for the entire duration of membership and to make any necessary changes without delay. Any form of false information is prohibited, including towards other providers or end users.
4.2 The provider bears full responsibility for all content in the AI solutions and/or video avatars, as well as for its user accounts, profiles, devices, links, and documents. When creating content, the provider is obliged to comply with applicable laws and these Terms. Any misuse of the system and the services offered therein is prohibited, and access must be protected against unauthorized access by third parties.
4.3 The provider expressly warrants that it holds all rights to the content it or its agents have uploaded. This includes in particular copyrights to photos, images, and texts, as well as industrial property rights and trademark rights. If the provider is not itself the holder of these rights, it warrants that it is entitled to use the content within the scope of meine-bots' services.
4.4 Use of all information published by meine-bots via its services is permitted only for the purposes defined in these Terms. Commercial use or other commercial exploitation of information not covered by these Terms is expressly prohibited.
4.5 The provider further undertakes to:
4.6 The provider is responsible for managing and handling stored conversations in compliance with data protection law. Chatbot conversations are stored automatically and are viewable by the respective provider in its dashboard. The provider undertakes to regularly review whether continued storage of conversation histories is still necessary and to remove data that is no longer needed. Deletion requests from end users must be complied with without delay.
4.7 The provider indemnifies meine-bots against all third-party claims (including reasonable costs of legal defense) asserted against meine-bots arising from (a) content, data, or instructions provided or released by the provider, (b) missing or ineffective consents or legal bases that the provider is required to provide under these Terms or by law (in particular § 2.6, § 4.3, § 4.5), (c) the provider's breach of obligations under these Terms, or (d) use of the solutions set up by the provider or its end users contrary to these Terms or applicable law. The indemnification does not apply to the extent the provider is not responsible for the breach of duty.
4.8 The provider shall provide, in a timely and complete manner, the information, content, access, and approvals required for the performance of the services. If the provider's cooperation is delayed, agreed deadlines shall be extended reasonably; any resulting additional effort may be billed pursuant to § 5.3. Delivered services (e.g. completed videos, solutions set up) shall be deemed accepted if the provider does not raise material defects in text form within 14 days of handover.
4.9 The parties comply with Regulation (EU) 2024/1689 (the AI Act). Meine-bots configures chatbots and voice assistants so that end users are informed of their interaction with an AI system (Art. 50 AI Act). The provider operates the solutions as a deployer within the meaning of the AI Act and undertakes to (a) not remove or circumvent these transparency notices, (b) label synthetic content generated or edited using the solutions (in particular AI videos and video avatars) as artificially generated upon publication, to the extent Art. 50 AI Act so requires, and (c) not use the solutions for high-risk applications within the meaning of Annex III of the AI Act or for practices prohibited under Art. 5 AI Act, unless expressly agreed otherwise. § 4.7 applies accordingly. The parties agree that the provider is a deployer within the meaning of the AI Act and that the respective platform service providers (§ 7.5) are providers within the meaning of the AI Act. The provider ensures the AI literacy required under Art. 4 AI Act of its personnel involved with the solutions; meine-bots supports the provider in this regard upon request as part of AI consulting (§ 2.7) against separate remuneration.
5.1 Creating, publishing, and managing the user account, provider information, and all other services on the meine-bots internet platform is subject to a fee for the provider. Usage costs generally consist of a one-time setup fee and a monthly flat fee, the amount of which depends on meine-bots' current rates and the provider's individual requirements. Remuneration is payable in advance for the agreed subscription period and any subsequent renewal periods.
5.2 For the use of voice-assistance services (§ 2.2), usage-based billing may be agreed in addition to, or instead of, a flat fee. This is billed to the minute based on actual voice-assistance usage duration, invoiced monthly in arrears, and processed via Stripe or the customer portal nudgeit.pro. The specific prices per unit of use are set out in the respective individual contract.
5.3 Change requests from the provider going beyond the agreed scope of services are billed based on actual effort in accordance with the respective quote.
5.4 All prices are net amounts. Invoices are issued from the USA under the reverse-charge procedure, whereby pursuant to § 13b of the German VAT Act (UStG), tax liability passes to the recipient of the service. Invoices explicitly note the recipient's tax liability pursuant to § 13b UStG.
5.5 Flat fees are processed by bank transfer; usage-based fees are processed via Stripe or the customer portal nudgeit.pro. In the event of non-payment, meine-bots is entitled to suspend the provider's access after prior notice; the payment obligation remains unaffected. Data will only be deleted after termination of the contract in accordance with § 10.4. Meine-bots invoices amounts due on a monthly basis. Invoices are made available to the provider by e-mail as a downloadable PDF file.
5.6 Should errors occur in invoicing, the provider must dispute the incorrect invoice within 8 weeks, specifically identify the error, and assert any repayment claims. Meine-bots will review the matter and, if substantiated, refund any overcharged amounts.
5.7 In the event of default of payment, default interest of 9 percentage points above the base rate pursuant to § 288(2) of the German Civil Code (BGB) shall apply.
6.1 The AI solutions provided by meine-bots serve exclusively to support and automate business processes. Meine-bots gives no warranty as to the accuracy, timeliness, completeness, or quality of the content and answers generated by the AI.
6.2 Regardless of the provider's industry, the answers and content of the AI solutions do not constitute professional advice and cannot replace it. In particular, they do not replace medical advice in the medical field, legal advice in the legal field, financial advice in the financial sector, or engineering advice in the technical field. The information provided is without warranty and does not establish an advisory relationship between meine-bots and end users.
6.3 The provider undertakes to clearly communicate a corresponding disclaimer of liability to its end users and to ensure that the AI solutions are not used for critical decisions without human review. Depending on the provider's industry, the obligations and disclaimers set out in the respective annexes to these Terms also apply.
6.4 Use of the services offered occurs exclusively between the end user and the provider. Meine-bots is not liable for the information displayed actually being as intended by the provider, nor for it being perceived differently by the end user and acted upon differently by the provider.
6.5 Under the Setup & Handover model (§ 2.9(a)), the following applies: after completion of the setup of the AI solutions and handover of access credentials to the provider, meine-bots no longer assumes any liability for the ongoing operation of the services set up, as these then fall under the provider's sole responsibility, unless a separate maintenance agreement pursuant to § 2.8 is in place. In particular, meine-bots is not liable for changes the provider makes to the systems set up after handover.
6.6 Meine-bots assumes no liability for erroneous entry of information into the provider's knowledge base, for incorrect display of information in the chatbot or video avatars, or for input errors by the end user and any resulting material and/or immaterial damages.
6.7 Meine-bots is not liable for data loss, access problems, or other damages caused by faulty use of the system, computer viruses, force majeure, or external interference with the system (system damage and outages caused by hacking or spam attacks or other attacks).
6.8 For claims arising from damages caused by meine-bots, its legal representatives, or vicarious agents, meine-bots is always liable without limitation for injury to life, body, or health, for intentional or grossly negligent breach of duty, for warranties given, where agreed, or where the scope of the Product Liability Act applies.
6.9 In the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose observance the provider may regularly rely (cardinal obligations), through slight negligence on the part of meine-bots, its legal representatives, or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
6.10 Otherwise, meine-bots' liability is excluded.
6.11 Claims by the provider against meine-bots are time-barred within twelve months from the statutory commencement of the limitation period. This does not apply in the cases referred to in § 6.8.
6.12 Meine-bots' services build on third-party platforms and services (including those listed in § 7.5). Meine-bots is not liable for outages, disruptions, changes to functionality or pricing, or the discontinuation of such third-party platforms, insofar as meine-bots is not responsible for this. If a third-party platform used is discontinued or materially changed, meine-bots is entitled to replace it with a functionally equivalent platform.
6.13 In the event of data loss, meine-bots is liable only for the effort of restoration that would also have arisen had the provider performed proper, regular data backups. In the case of slight negligence under § 6.9, the remuneration paid by the provider to meine-bots in the twelve months preceding the damaging event shall generally be regarded as the typical, foreseeable damage at the time the contract was concluded; the provider remains free to prove higher foreseeable damage, and meine-bots remains free to prove lower damage.
7.1 Meine-bots collects, processes, and uses personal data only within the framework of applicable data protection provisions, in particular the GDPR and the BDSG.
7.2 The provider remains the "controller of the data" and responsible for compliance with data protection provisions towards its end users. The provider ensures that it has the necessary rights and consents to process the data in connection with its use of meine-bots' services.
7.3 Where meine-bots processes personal data of third parties on behalf of the provider (in particular in the ongoing operation of voice assistants, chatbots, or automations involving caller, customer, or patient data), the parties enter into a data processing agreement pursuant to Art. 28 GDPR where required. Meine-bots provides a contract template for this purpose upon request. The provider is obliged to inform meine-bots of industry-specific data protection requirements prior to going live and, until a required data processing agreement has been concluded, not to transmit or cause to be transmitted to meine-bots any special categories of personal data (Art. 9 GDPR), in particular no patient data (see Annex A).
7.3a No processing on behalf of the provider takes place where meine-bots provides services with its own creative discretion regarding content, in which no personal data of third parties is processed on behalf of the provider — in particular the production of AI videos and video avatars (§ 2.6), in which only image and voice data of the commissioning or expressly consenting persons is processed. In this respect, meine-bots acts as a controller in its own right within the meaning of Art. 4 No. 7 GDPR; the details (consent, purpose limitation, deletion) are governed by the respective individual contract.
7.4 Under the Setup & Handover model (§ 2.9(a)), the following applies: after handover of the created AI solutions to the provider, processing by meine-bots as a processor ends, since meine-bots no longer has access to the systems set up and the data processed therein, unless expressly agreed otherwise (e.g. as part of a maintenance agreement pursuant to § 2.8).
7.5 Depending on the service booked, the following technical service providers/sub-processors may be used to operate the services set up by meine-bots:
Telephony integration may also be provided via an account registered by the provider itself with a telephony service provider (e.g. Twilio); meine-bots merely integrates the phone number registered to the provider.
7.6 The aforementioned service providers use, among other things, language models (LLMs) such as GPT from OpenAI (3180 18th St, San Francisco, California 94110), Claude from Anthropic, and Gemini from Google to process data. These companies act as sub-processors, with data processing carried out on the basis of a data processing agreement.
7.7 The provider is responsible for managing and handling data stored in its systems in compliance with data protection law. The provider undertakes to regularly review whether continued storage of the data is still necessary and to remove data that is no longer needed.
7.8 Further information on data processing by meine-bots can be found in meine-bots' separate privacy policy.
7.9 Regulatory requirements arising from the provider's sphere — in particular industry- or sector-specific requirements (e.g. requirements for the use of cloud services in healthcare under Section 393 of the German Social Code Book V (SGB V)), security requirements arising from the provider's supply-chain obligations (e.g. in connection with the NIS 2 Directive and its national implementation), and accessibility requirements for the provider's consumer-facing offerings (in particular under the German Accessibility Act (BFSG)) — fall within the provider's area of responsibility. The provider reviews, on its own responsibility prior to going live, the permissibility of using the solutions in its regulatory environment. Implementation of such requirements by meine-bots shall only take place where expressly agreed in the individual contract and shall be remunerated separately.
8.1 A data breach exists where security is compromised leading to the destruction, loss, alteration, or unauthorized disclosure of, or unauthorized access to, personal data. Where meine-bots acts as a processor for the provider, meine-bots reports a data breach to the provider without delay (Art. 33(2) GDPR); notification of the competent supervisory authority within 72 hours is the responsibility of the provider as controller. Where meine-bots itself acts as controller (§ 7.3a, meine-bots' own website data processing), meine-bots itself makes the notifications under Art. 33, 34 GDPR.
8.2 Affected providers will be informed without delay if the data breach is likely to pose a high risk to their rights and freedoms or those of their end users.
8.3 The provider, in turn, is obliged to report suspected or confirmed data breaches to meine-bots without delay and to cooperate in clarifying and resolving them.
9.1 Meine-bots is entitled to take one or more of the measures defined below against the provider in the event of violations of these Terms or other unlawful use of the system.
9.2 The possible measures include the right to modify or delete provider content from the meine-bots system that violates these Terms or is unlawful.
9.3 In the event of repeated violations, meine-bots reserves the right to terminate the contract without notice.
10.1 The contractual relationship is entered into for an indefinite period. The provider may terminate this contract with one month's notice, effective at the end of the month.
10.2 Notwithstanding § 10.1, minimum contract terms may be agreed in the respective individual contract or quote (e.g. a minimum term of 3 months for video subscriptions). A minimum term agreed in the individual contract takes precedence over the notice period under § 10.1.
10.3 In the event of the provider's default of payment, meine-bots is entitled to terminate the contract without notice.
10.4 Once the termination takes effect, meine-bots will delete the provider data stored with it, as soon as and to the extent that no statutory retention obligations (e.g. commercial or tax law retention periods) or provisions of a data processing agreement preclude this. Upon request, meine-bots will provide the provider with a copy of the data concerning it, in a common, machine-readable format, before deletion. Insofar as Regulation (EU) 2023/2854 (Data Act) is applicable to the service in question, meine-bots supports a switch of provider in accordance with the statutory requirements.
11.1 All rights to the templates, prompts, workflows, configurations, software components, and underlying know-how developed by meine-bots remain with meine-bots. Upon full payment of the remuneration owed, the provider receives a simple, non-transferable right of use to the solutions set up and content created for it, for the contractually intended purposes. Until full payment, the usage rights are subject to reservation of payment.
11.2 For video content created, the provider receives, upon full payment, the usage rights agreed in the respective individual contract.
11.3 Meine-bots is entitled to name the provider as a reference, citing its name/company and logo. The provider may object to such naming at any time in text form.
12.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-laws provisions.
12.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is, to the extent legally permissible, Munich.
12.3 Should individual provisions of these Terms be or become invalid, in whole or in part, the validity of the remaining provisions shall remain unaffected.
12.4 Amendments and additions to individual contracts require text form; this also applies to the waiver of this text form requirement.
Meine-bots' AI solutions for medical facilities serve exclusively to improve communication between the facility and its patients and to optimize administrative processes.
For AI solutions in which meine-bots processes caller or patient data on behalf of the facility during ongoing operation (in particular voice assistants and phone agents), the parties enter into a data processing agreement pursuant to Art. 28 GDPR prior to going live. Data communicated by patients may constitute health data within the meaning of Art. 9 GDPR; in this respect, meine-bots commits to confidentiality as a person involved within the meaning of Section 203(3) of the German Criminal Code (StGB). Retention and deletion periods for call and conversation data as well as the sub-processors used are set out in the respective data processing agreement and its annexes.
For services that do not involve the processing of patient data — in particular the production of AI videos and video avatars as well as consulting services — a data processing agreement is not required (§ 7.3a). The facility ensures that no patient data or other information subject to the duty of confidentiality is transmitted to meine-bots in the course of such services.
The facility reviews, on its own responsibility prior to going live, the sector-specific permissibility of using cloud services (in particular Section 393 SGB V, where applicable); § 7.9 applies accordingly.
Meine-bots' AI solutions for lawyers and legal service providers serve exclusively to improve communication between the service provider and its clients and to optimize administrative processes. Meine-bots does not provide legal services within the meaning of the German Legal Services Act (RDG); legal review and responsibility remain with the service provider.
Meine-bots' AI solutions for financial service providers serve exclusively to improve communication between the service provider and its customers and to optimize administrative processes. Meine-bots does not provide investment, financial, or insurance advice, nor any regulated financial services requiring a license; regulatory responsibility remains with the service provider.
Meine-bots' AI solutions for e-commerce and retail serve to improve customer communication, optimize sales processes, and automate support requests.
Meine-bots' AI solutions for real estate companies serve to improve customer communication, optimize brokerage processes, and automate support requests.
Last updated: July 2026
