Last updated: July 2026
This is a courtesy translation. The German version is the legally binding one.
The internet platform "meine-bots" is offered by SteGra LLC – 30 N Gould St Ste N – 82801, Sheridan, WY – USA (hereinafter "meine-bots"). The services, tools and content offered at www.meine-bots.de are intended to improve and automate business processes and customer interactions for companies across various industries through the use of AI-powered solutions.
The services offered include in particular:
Maintenance of the aforementioned solutions is offered as a separate type of service and is agreed separately (see § 2.8).
Supported industries include in particular: e-commerce & retail, financial services, real estate, legal services, healthcare (medical practices, dental practices, medical care centers, physiotherapy practices, clinics) and beauty & cosmetics. Companies in these or other industries are hereinafter referred to as "providers", as they in turn offer services to their own customers.
Meine-bots' services are aimed exclusively at commercial customers (B2B). No direct contractual relationship with private individuals (B2C) is established.
Meine-bots has no influence on the quality of the professional services provided by its providers. The accuracy and completeness of the information provided by providers on the services offered by meine-bots cannot be verified by meine-bots, and no liability can be assumed for it. The use of the services offered by meine-bots in no way replaces professional advice from the provider or its staff.
1.1 These General Terms and Conditions govern the legal relationships between meine-bots and providers as well as use by end users. Internet users who access meine-bots' services via a provider's websites or systems are hereinafter referred to as "end users" or, depending on the industry, more specifically as "patients", "clients", "customers", etc.
1.2 These General Terms and Conditions apply to all providers using meine-bots' services, regardless of which domains they use to access meine-bots' services or which domains are used to access their offerings. These Terms also apply to providers who use meine-bots' websites and services, or parts thereof, via other websites or third-party software, e.g. via a plugin.
1.3 End users' use of the AI services requires their express consent prior to first use. This consent covers the processing of conversations, the anonymized storage of conversation content, and the use of data to improve the service. Consent given may be withdrawn at any time with effect for the future. Withdrawal results in the termination of the ability to use the relevant service for that end user.
1.4 These General Terms and Conditions apply exclusively to contracts relating to the services. Conflicting terms or terms deviating from these General Terms and Conditions proposed by the provider will only be recognized by meine-bots if meine-bots has expressly agreed to them in writing. They shall have no effect even if meine-bots does not object to them in an individual case. The contract language is German.
1.5 These General Terms and Conditions apply, in the version valid at the time the contract is concluded or, in any case, in the version last communicated to the provider in text form, as a framework agreement also for similar future contracts, without the need to refer to the General Terms and Conditions again in each individual case.
1.6 Meine-bots reserves the right to amend these General Terms and Conditions at any time. The provider will be informed of such changes in text form by e-mail. If the provider does not object in text form to meine-bots within 6 weeks of receiving the notice of change, the amended General Terms and Conditions shall be deemed accepted. If unforeseeable and uncontrollable changes occur after the conclusion of the contract (e.g. changes in the law), or if gaps become apparent that significantly disturb the relationship between performance and consideration, meine-bots has the right to adjust the General Terms and Conditions even without the provider's consent. The provider must also be informed of this in text form.
1.7 In addition to these General Terms and Conditions, industry-specific special provisions set out in separate annexes to these Terms shall apply.
1.8 The assignment of claims against meine-bots to third parties is excluded. § 354a of the German Commercial Code (HGB) remains unaffected.
The AI operating system combines the building blocks described in this § 2 (voice assistant, AI agents/ workflow automation, omnichannel Client OS, chatbot, video avatars) into a system coordinated for the provider. The specific scope of services results from the respective individual contract or quote.
Meine-bots offers, as a service, the setup of AI-powered voice assistants to automate telephone communication, appointment scheduling and support requests. The voice assistants can hold natural conversations, produce real-time transcriptions, perform intelligent scheduling, and provide multilingual support.
For the setup and operation of voice assistants, meine-bots uses in particular the following technical service providers: ElevenLabs Inc. (USA) for voice synthesis and voice processing, Fonio for telephony integration, and Retell AI for setting up voice bots. Upon completion, all login details and access credentials are handed over to the provider. From that point on, use and operation of the voice assistant is carried out exclusively by the provider, and meine-bots no longer has access to the created voice assistants. Meine-bots does not provide hosting for the created voice assistants but only provides the service of setting up and configuring them.
Meine-bots offers solutions for intelligent process optimization and automation of workflows that can integrate the provider's existing applications and systems. This includes app integration, process automation, error reduction, and real-time monitoring of business-critical processes. Meine-bots uses in particular the automation platforms Make.com (Celonis, Prague) and n8n GmbH (Berlin, Germany) for implementation.
The Omnichannel Client OS combines the provider's phone, WhatsApp and e-mail channels into a single system, so that end-user inquiries can be captured, assigned, and handled across channels. The specific channel integrations and technical service providers used depend on the respective individual contract.
Meine-bots offers AI-powered chatbots that can be asked questions about the provider's business on professional and factual topics. The individual configuration of the chatbot functionality and the creation of the knowledge base are carried out on the provider's instructions and are not reviewed for content by meine-bots. Meine-bots cannot be held liable for the accuracy of the chatbot's answers.
Chatbot conversations are stored in anonymized form and are accessible to the respective provider. Storage takes place for the purposes of quality assurance, service optimization, and analysis of end-user needs. Our AI-powered chatbots, also referred to as "agents", use advanced language models (LLMs) such as OpenAI GPT, Anthropic Claude, and Google Gemini. Although these agents strive for the highest possible accuracy, their answers are not legally binding, and meine-bots assumes no liability for any inaccuracies or incompleteness.
Meine-bots uses the following technical service providers to operate the chatbot services:
Details on the data processing practices and data protection measures of these service providers can be found in § 7 of these Terms.
Meine-bots provides services for creating video avatars for marketing purposes, based on video clones of the provider or third parties who have given their express consent to this. For these services, meine-bots uses the services of HeyGen Inc. (USA) to create personalized videos on the provider's behalf. Further information on this offering can be found at ki-video-marketing.de.
After the setup and configuration of the video avatar solution at HeyGen, all login details and access credentials are handed over to the provider. From that point on, use and operation of the video avatar solution is carried out exclusively by the provider, and meine-bots no longer has access to the created video avatars. Meine-bots does not provide hosting for the created video avatars but only provides the service of setting up and configuring them.
The legal basis for the use of the videos is either the express consent of the data subject pursuant to Art. 6(1)(a) GDPR or the legitimate interest in customer communication pursuant to Art. 6(1)(f) GDPR.
AI avatar/voice cloning: The provider shall ensure that every depicted or cloned person (likeness and/or voice) has given written consent to the use of their likeness and voice prior to creation (cf. Art. 9 GDPR regarding special categories of personal data, § 22 of the German Art Copyright Act (KUG)). The scope of the usage rights granted for the created video avatars and voice clones is set out in the respective individual contract.
Meine-bots provides consulting services on strategic AI integration and process analysis to optimize business processes. This includes detailed process analysis, identification of AI potential, implementation strategies, and ROI calculation with demonstrable performance metrics such as increased efficiency, cost reduction, and process optimization.
Beyond the initial setup, meine-bots offers ongoing maintenance of the services set up as a separate type of service to be agreed separately. This includes in particular maintenance of the knowledge base, adjustments to the provider's changed processes, and technical updates. The scope, response times, and remuneration for maintenance are set out in the respective individual contract or quote.
3.1 To use the services, meine-bots sets up a provider account for the provider, as well as a user account on the relevant platforms where applicable. Login requires entering a username and password provided by meine-bots. Use of the account is permitted only to employees of the respective provider who have been expressly authorized to do so by the provider and who have been given the corresponding login credentials.
3.2 After completion of a project (voice bot, video avatar, etc.), meine-bots hands over all login details and access credentials to the provider. From that point on, use and operation of the services set up is carried out exclusively by the provider, and meine-bots no longer has access to the created solutions, unless expressly agreed otherwise (e.g. as part of a maintenance agreement pursuant to § 2.8).
3.3 For quality assurance and service improvement during the setup phase, meine-bots may collect data on interactions within the provider account. This includes statistical surveys on the utilization of the AI solutions at various times as well as on the quality and accuracy of the answers given. This data is made available to the provider in pseudonymized form to enable a user-friendly optimization of the service.
3.4 The provider is obliged to treat its login credentials confidentially, change them regularly, and protect them from access by unauthorized third parties. Disclosure to unauthorized persons is prohibited. In the event of suspected misuse, meine-bots must be informed immediately. The provider is liable for all activities carried out through its account.
4.1 Upon order confirmation, the provider warrants that all data provided to meine-bots is truthful. This includes in particular details about persons, services, documents, as well as details about address and opening hours. The provider undertakes to keep this data up to date for the entire duration of membership and to make any necessary changes without delay. Any form of false information is prohibited, including towards other providers or end users.
4.2 The provider bears full responsibility for all content in the AI solutions and/or video avatars, as well as for its user accounts, profiles, devices, links, and documents. When creating content, the provider is obliged to comply with applicable laws and these Terms. Any misuse of the system and the services offered therein is prohibited, and access must be protected against unauthorized access by third parties.
4.3 The provider expressly warrants that it holds all rights to the content it or its agents have uploaded. This includes in particular copyrights to photos, images, and texts, as well as industrial property rights and trademark rights. If the provider is not itself the holder of these rights, it warrants that it is entitled to use the content within the scope of meine-bots' services.
4.4 Use of all information published by meine-bots via its services is permitted only for the purposes defined in these Terms. Commercial use or other commercial exploitation of information not covered by these Terms is expressly prohibited.
4.5 The provider further undertakes to:
4.6 The provider is responsible for managing and handling stored conversations in compliance with data protection law. Chatbot conversations are stored automatically and are viewable by the respective provider in its dashboard. The provider undertakes to regularly review whether continued storage of conversation histories is still necessary and to remove data that is no longer needed. Deletion requests from end users must be complied with without delay.
5.1 Creating, publishing, and managing the user account, provider information, and all other services on the meine-bots internet platform is subject to a fee for the provider. Usage costs generally consist of a one-time setup fee and a monthly flat fee, the amount of which depends on meine-bots' current rates and the provider's individual requirements. Remuneration is payable in advance for the agreed subscription period and any subsequent renewal periods.
5.2 For the use of voice-assistance services (§ 2.2), usage-based billing may be agreed in addition to, or instead of, a flat fee. This is billed to the minute based on actual voice-assistance usage duration, invoiced monthly in arrears, and processed via Stripe or the customer portal nudgeit.pro. The specific prices per unit of use are set out in the respective individual contract.
5.3 Change requests from the provider going beyond the agreed scope of services are billed based on actual effort in accordance with the respective quote.
5.4 All prices are net amounts. Invoices are issued from the USA under the reverse-charge procedure, whereby pursuant to § 13b of the German VAT Act (UStG), tax liability passes to the recipient of the service. Invoices explicitly note the recipient's tax liability pursuant to § 13b UStG.
5.5 Flat fees are processed by bank transfer; usage-based fees are processed via Stripe or the customer portal nudgeit.pro. In the event of non-payment, the relevant account will be deleted without delay after prior notice. Meine-bots invoices amounts due on a monthly basis. Invoices are made available to the provider by e-mail as a downloadable PDF file.
5.6 Should errors occur in invoicing, the provider must dispute the incorrect invoice within 8 weeks, specifically identify the error, and assert any repayment claims. Meine-bots will review the matter and, if substantiated, refund any overcharged amounts.
5.7 In the event of default of payment, default interest of 9 percentage points above the base rate pursuant to § 288(2) of the German Civil Code (BGB) shall apply.
6.1 The AI solutions provided by meine-bots serve exclusively to support and automate business processes. Meine-bots gives no warranty as to the accuracy, timeliness, completeness, or quality of the content and answers generated by the AI.
6.2 Regardless of the provider's industry, the answers and content of the AI solutions do not constitute professional advice and cannot replace it. In particular, they do not replace medical advice in the medical field, legal advice in the legal field, financial advice in the financial sector, or engineering advice in the technical field. The information provided is without warranty and does not establish an advisory relationship between meine-bots and end users.
6.3 The provider undertakes to clearly communicate a corresponding disclaimer of liability to its end users and to ensure that the AI solutions are not used for critical decisions without human review. Depending on the provider's industry, the obligations and disclaimers set out in the respective annexes to these Terms also apply.
6.4 Use of the services offered occurs exclusively between the end user and the provider. Meine-bots is not liable for the information displayed actually being as intended by the provider, nor for it being perceived differently by the end user and acted upon differently by the provider.
6.5 After completion of the setup of the AI solutions and handover of access credentials to the provider, meine-bots no longer assumes any liability for the ongoing operation of the services set up, as these then fall under the provider's sole responsibility, unless a separate maintenance agreement pursuant to § 2.8 is in place. In particular, meine-bots is not liable for changes the provider makes to the systems set up after handover.
6.6 Meine-bots assumes no liability for erroneous entry of information into the provider's knowledge base, for incorrect display of information in the chatbot or video avatars, or for input errors by the end user and any resulting material and/or immaterial damages.
6.7 Meine-bots is not liable for data loss, access problems, or other damages caused by faulty use of the system, computer viruses, force majeure, or external interference with the system (system damage and outages caused by hacking or spam attacks or other attacks).
6.8 For claims arising from damages caused by meine-bots, its legal representatives, or vicarious agents, meine-bots is always liable without limitation for injury to life, body, or health, for intentional or grossly negligent breach of duty, for warranties given, where agreed, or where the scope of the Product Liability Act applies.
6.9 In the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose observance the provider may regularly rely (cardinal obligations), through slight negligence on the part of meine-bots, its legal representatives, or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
6.10 Otherwise, meine-bots' liability is excluded.
7.1 Meine-bots collects, processes, and uses personal data only within the framework of applicable data protection provisions, in particular the GDPR and the BDSG.
7.2 The provider remains the "controller of the data" and responsible for compliance with data protection provisions towards its end users. The provider ensures that it has the necessary rights and consents to process the data in connection with its use of meine-bots' services.
7.3 During the setup phase, meine-bots acts as a processor for the provider. Where meine-bots processes personal data on behalf of the provider, the parties will enter into a data processing agreement pursuant to Art. 28 GDPR. For providers in the healthcare sector, entering into this data processing agreement is a mandatory prerequisite prior to putting the respective AI solution into operation (see Annex A).
7.4 After handover of the created AI solutions to the provider, processing by meine-bots as a processor ends, since meine-bots no longer has access to the systems set up and the data processed therein, unless expressly agreed otherwise (e.g. as part of a maintenance agreement pursuant to § 2.8).
7.5 Depending on the service booked, the following technical service providers/sub-processors may be used to operate the services set up by meine-bots:
7.6 The aforementioned service providers use, among other things, language models (LLMs) such as GPT from OpenAI (3180 18th St, San Francisco, California 94110), Claude from Anthropic, and Gemini from Google to process data. These companies act as sub-processors, with data processing carried out on the basis of a data processing agreement.
7.7 The provider is responsible for managing and handling data stored in its systems in compliance with data protection law. The provider undertakes to regularly review whether continued storage of the data is still necessary and to remove data that is no longer needed.
7.8 Further information on data processing by meine-bots can be found in meine-bots' separate privacy policy.
8.1 A data breach exists where security is compromised leading to the destruction, loss, alteration, or unauthorized disclosure of, or unauthorized access to, personal data. Meine-bots undertakes to report such incidents to the competent supervisory authority without delay and no later than within 72 hours of becoming aware of them.
8.2 Affected providers will be informed without delay if the data breach is likely to pose a high risk to their rights and freedoms or those of their end users.
8.3 The provider, in turn, is obliged to report suspected or confirmed data breaches to meine-bots without delay and to cooperate in clarifying and resolving them.
9.1 Meine-bots is entitled to take one or more of the measures defined below against the provider in the event of violations of these Terms or other unlawful use of the system.
9.2 The possible measures include the right to modify or delete provider content from the meine-bots system that violates these Terms or is unlawful.
9.3 In the event of repeated violations, meine-bots reserves the right to terminate the contract without notice.
10.1 The contractual relationship is entered into for an indefinite period. The provider may terminate this contract with one month's notice, effective at the end of the month.
10.2 Notwithstanding § 10.1, minimum contract terms may be agreed in the respective individual contract or quote (e.g. a minimum term of 3 months for video subscriptions). A minimum term agreed in the individual contract takes precedence over the notice period under § 10.1.
10.3 In the event of the provider's default of payment, meine-bots is entitled to terminate the contract without notice.
10.4 Provider data will be deleted within 48 hours of the termination taking effect.
Meine-bots' AI solutions for medical facilities serve exclusively to improve communication between the facility and its patients and to optimize administrative processes.
Entering into a data processing agreement pursuant to Art. 28 GDPR is a mandatory prerequisite for medical facilities prior to putting the respective AI solution into operation. Data communicated by patients may constitute health data within the meaning of Art. 9 GDPR; the provider and its staff are additionally subject to the medical duty of confidentiality under § 203 of the German Criminal Code (StGB). Retention and deletion periods for call and conversation data are set out in the respective data processing agreement. The sub-processors used for service delivery are set out in the annex to the data processing agreement.
Meine-bots' AI solutions for lawyers and legal service providers serve exclusively to improve communication between the service provider and its clients and to optimize administrative processes.
Meine-bots' AI solutions for financial service providers serve exclusively to improve communication between the service provider and its customers and to optimize administrative processes.
Meine-bots' AI solutions for e-commerce and retail serve to improve customer communication, optimize sales processes, and automate support requests.
Meine-bots' AI solutions for real estate companies serve to improve customer communication, optimize brokerage processes, and automate support requests.
Last updated: July 2026
