Communication · Omnichannel Client OS
Your team never checks three apps again. The AI drafts replies from your business's knowledge base, a human decides, with ERP integration and GDPR built in.
One inbox
Every conversation carries a channel badge: call, WhatsApp or email. Your team works through one list instead of switching between three apps.
Call
Every phone call lands as a transcript with a summary in the inbox.
WhatsApp Business messages arrive right next to calls and emails.
Your existing inbox gets connected, so there's no new channel for the customer to learn.
Replies
The AI suggests a reply from the business's knowledge base. A human reviews, edits if needed and sends. Nothing goes out unchecked.
For clearly defined, recurring requests, the AI can reply directly. You decide per channel where that makes sense.
Keywords like "complaint" block the automatic reply immediately. The conversation switches to "awaiting approval", and a human takes over.
ERP integration
In the trades we typically integrate pds: contact and ERP are linked, open orders are visible right inside the conversation, and a new order can be created straight from the chat, no switching systems.
Data protection
Data export on request (Art. 15 GDPR)
Deletion with confirmation (Art. 17 GDPR)
Retention periods with automatic deletion
Complete deletion log
Administration
Channels, AI mode, escalation keywords, prompt and ERP connection are set per business in the admin console. Changes take effect immediately, without us shipping any code.
Honest answers
WhatsApp runs on the official Meta Business setup: expect around 1–2 weeks of lead time until the number is approved. The email inbox (IMAP/SMTP), by contrast, is connected within minutes.
The pds integration is verified live for reads: open orders and contact data display reliably. Write operations like "create order" we implement per the specific API documentation of the business; we tell you the exact status for your system in the intro call.
Software that brings calls, WhatsApp messages and emails together in one inbox. The AI suggests replies from your business's knowledge base, a human reviews and sends, or the AI replies directly wherever you allow it. It's real, running software, not a concept deck.
Businesses where customer inquiries arrive across several channels and nobody on the team has a clear overview of what's open where. Typical fits: trades businesses, medical practices, SME offices with their own ERP.
Same building-block logic as our other services: setup 1,500–3,500 € per block (e.g. WhatsApp connection, ERP integration), operation from 150–400 € per month depending on message volume. The exact number comes out of the potential assessment.
In draft mode the AI suggests a reply, a team member reviews and sends, the human decides. In auto mode the AI replies directly for clearly defined, recurring requests. You set the mode per channel and can switch anytime.
Yes. Data export (Art. 15) and deletion with confirmation (Art. 17) are built-in functions, along with retention periods with automatic deletion and a complete deletion log. Data protection is part of the architecture, not bolted on.
WhatsApp runs on the official Meta Business API, which requires a proper Meta Business setup with around 1–2 weeks of lead time. That's not a shortcut; it's the only GDPR-compliant, stable way to use WhatsApp for business.
In the trades, pds is our best-tested integration: read access is verified live, write operations (e.g. creating an order) we implement per the API documentation of the system in question. We clarify other ERP systems in the intro call.
30 minutes, free potential assessment. You'll know afterward if a shared inbox is worth it for your business.
Book intro call